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Policies + FAQ
Cancellation + Rescheduling
I totally understand the need for flexibility in my clients' hectic schedules and respect how valuable your time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same. By booking with me you are agreeing to the following Salon Services. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel appointments at least 48 hours in advance for all salon services to avoid a 50% cancellation fee. This fee offsets the unrecoverable time revenues lost associated with your appointment. Credit Card details will be requested to secure all bookings.
Please understand that when you forget or cancel your appointment without giving enough notice or outside the 48 hour window, I miss the opportunity to fill that appointment time, and guests on my waiting list miss the opportunity to receive services they desire.
Excessive schedule adjustments, cancellations and missed appointments may result in not being allowed to pre-book.
No Shows
What happens if I miss my appointment and don't contact you to let you know I won't make it? Unfortunately, when I do not have enough time to fill an appointment spot, I end up with a gap in my schedule which equates to a lose. My policy is that if an appointment is "no-showed", 50% of the cost services missed will be due before the you are able to reschedule.
Late Policy
I will do my best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact me as soon as possible to let me know. My clients are scheduled back to back, which means if I start just one client late, every client after that will be seen late. Sometimes I can catch up, sometimes I can’t, depending on what type of appointments are scheduled after yours. I completely understand that life happens, but if this is a recurring issue, a late fee may be added to your appointment cost.
Redo Policy
If you are unhappy with your services, I ask that you let me know within 5 days. I need to know or I can’t do anything about it. I always go out of my way to make my clients happy and when someone isn’t, I will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do."Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair!
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